Gartner Research

Top 10 Mistakes in Web and User Experience Design Projects

Published: 24 September 2009

ID: G00171161

Analyst(s): Ray Valdes

Summary

Web technology is mature, but the process for creating websites and applications is much less so. Until this changes, mistakes will continue to be made.

Table Of Contents
  • Overview
  • Starting a Project by Selecting Technology
  • Failing to Get a Baseline Measure of the System Before It's Replaced
  • Assuming That Everyone Just Knows What's User-Friendly
  • Believing Design Is Only About Adding Features, Not About Careful Pruning
  • Forgetting That, all Else Equal, Speed Wins
  • Failing to Test With Actual Users in Actual Conditions
  • Failure to Iterate
  • Designing a Closed Monolith, Rather Than an Open Vocabulary
  • Ignoring Nonvisual Parts of the Design
  • Accepting Political Compromises as Substitutes for Design Decisions

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