Gartner Research

Answering Ariba's 9r1 Upgrade Call

Published: 13 October 2009

ID: G00171311

Analyst(s): Deborah Wilson

Summary

Ariba's on-premises 8.2, and 4.4 and earlier products moved to Ariba's Retired Product Service Program on 30 June 2009, a year after it released its 9r1 product series. Ariba announced that support for versions prior to 9r1 ends 31 December 2010.

Table Of Contents
  • Overview
  • Event Facts
  • Analysis
    • Ariba Has Exercised Its Contractual Rights
    • Some Ariba Customers Were Surprised
    • Deciding How to Answer the Upgrade Call

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