Gartner Research

The First 100 Days; CIO Desk Reference Chapter 3

Published: 01 October 2009

ID: G00171819

Analyst(s): Patrick Meehan


The first 100 days that a new CIO is in office are a critical period. To an extent it is a honeymoon. But it is also the period when the CIO establishes credibility with senior management, users and IT organization employees, and sets the pace and focus of tenure in the position.

Table Of Contents
  • Overview
  • Introduction
    • Prepare, Assess, Plan, Act, Measure, Communicate
    • Job Interview to Job Offer
    • 10 Questions to Expect From the CEO
    • The CIO Reporting Matrix: Who Will the New CIO Report To and Why?
    • Evaluating the Position
    • Can I Actually Accomplish This Job?
    • CIO Job Description
  • The First 100 Days
    • Is this a turnaround situation?
    • Developing the CIO Agenda
    • CIO Leadership Assessment
    • Cover Your Bases
  • The First 30 days: The Assessment Phase
    • The Four Dimensions of the Balanced Scorecard Model
    • How Do I Find Out What’s Really Going On Here?
    • IT Performance Assessment
    • IT Strategy Health Check
    • IT Spending Data Check
    • Sourcing Performance Assessment
    • The 20 Key Competencies of Emotional Intelligence
    • Determine the IS Structural Organization Model
    • Does the IT Application Portfolio Meet Business Needs?
    • Know the Four IT Infrastructure Views
    • Creating a Power Map: an Influence Plan
    • Assess the Current IS Performance Scorecard
    • Using a Compliance Checklist
  • Days 15-45: Planning
    • The IT Governance Effectiveness Scorecard
    • Core Competencies
  • Day 30-75: Start Doing
    • Tactical Governance
    • Designing a Five-Step Compliance Plan
    • “Hire” and Develop a Team
    • Adopt Elements of IS Lite
    • Audit the Application Portfolio
    • Build a Project Management Office (PMO)
    • Relationship Management
    • Build Business Process Capabilities
  • Day 60—100: Measure Current Impact, Communicate and Evolve 100-Days Plan
    • IT Performance Gains
    • What is Enterprise Agility?
    • Articulating Shareholder Value
    • Dashboards Provide Business Context for IS Activities
    • The Communication Map
    • Documenting Results
    • Operations
    • Key Metrics for Building Strong Relationships
    • Key Metrics for Leadership of the IS Organization
  • Conclusions
    • CIO Call to Action
    • Conclusions

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