Gartner Research

Distinguishing Features of Generic Vendor Management From Strategic Vendor Management

Published: 13 November 2009

ID: G00166750

Analyst(s): William Snyder

Summary

This research explores how customers can distinguish between generic and strategic vendor management.

Table Of Contents
  • Overview
  • Recommendation
  • Key Distinctions Between Generic Vendor Management and Strategic Vendor Management
    • Central Information Focus
    • Incentive Packages
    • Executive Sponsors and Relationships
    • Focused Investigation of Vendor Performance Outside Direct Customer Experience
    • Tighter Relationship Management
    • Scorecard Process
    • Communication
    • Business Outcome
    • Being a Better Customer
  • Tactical Guidelines

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