Gartner Research

The 10 Components of Effective ERP Support Governance

Published: 10 November 2009

ID: G00171842

Analyst(s): Pat Phelan

Summary

This research describes the components of ERP support governance and offers best practices. Enterprises in the midst of ERP implementations, and those that have deployed ERP solutions or are considering moving ERP "in the cloud," can use this as a guide to establishing support governance strategies.

Table Of Contents
  • Overview
  • Decision-Making Governance
    • What Decisions Need to Be Made?
    • Who Has Decision and Input Rights?
    • How Are Decisions Formed and Enacted?
  • Business Process and Configuration Control
  • Investment Prioritization
  • Data Governance
  • Environment Management and Architecture Control
  • Quality Assurance and Testing Control
  • Security
  • End-User Support Network (Superusers or Power Users)
  • Training
  • Compliance and IT Standards
  • What About Governing ERP in the Cloud?
    • Security
    • Data Governance
    • Compliance and IT Standards
    • Environment Management and Architecture Control
    • End-User Support Network
  • Recommendations

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