Gartner Research

Strategic Vendor Management When the Vendor Is an Internal Business Customer

Published: 13 November 2009

ID: G00168812

Analyst(s): William Snyder

Summary

IT organizations often find that the IT vendors they are dealing with have customer relationships with other parts of the enterprise. These relationships often result in dilemmas for vendor managers and need to be addressed proactively.

Table Of Contents
  • Overview
  • The Root of the Matter
  • SVM Tactics to Improve the Circumstances
    • Programmatic Approaches
    • Tactical Approaches
    • Refined Approaches

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