Gartner Research

How Can IT Departments Measure Their Project Performance More Accurately and Effectively?

Published: 17 November 2009

ID: G00172341

Analyst(s): Daniel Stang


IT departments are measuring their project execution performance inaccurately. We discuss how adjusting IT demand collection and assessment processes can improve the accuracy and analysis of project execution metrics.

Table Of Contents
  • Overview
  • Define "Performance"
  • Get a Good Baseline
    • Establish a Standard Request Collection Process
  • Categorize Inbound Demand
  • Segregate 100% Sourceable Work Versus Less Than 100% Sourceable Work
  • Planned Versus Unplanned Work
  • Reworking Performance Data Analysis

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