Gartner Research

Enterprise Feedback Management: Market Overview

Published: 18 November 2009

ID: G00172197

Analyst(s): Jim Davies


Enterprise feedback management solutions provide organizations with an important and unique perspective of customer, employee and partner issues, desires and expectations. This research presents the findings from a survey of leading EFM vendors worldwide.

Table Of Contents
  • Overview
  • Market Dynamics
  • Adoption of Multiple Channels
  • Deployment Across Multiple Departments
  • Geographic Trends
  • Industry Trends

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