Gartner Research

Make Restructuring Debt Collection and Recovery Activities a Priority

Published: 18 November 2009

ID: G00172529

Analyst(s): Douglas McKibben


Market forces, financial performance and regulatory issues demand more-effective debt collection and recovery management, and decision-making processes. With its link to relationship/risk management, collection and recovery activities should not be managed in separate business or product groups.

Table Of Contents
  • Overview
  • What Is Debt Collection and Recovery?
  • Collection and Recovery Affect Revenue and Costs
    • Implications
  • Debt Collection and Recovery Are Part of a Relationship Continuum
    • Implications
  • Regulatory Issues
    • Implications
  • Most Banks Lack the Technology, Processes, Integration and Expertise to Effectively Manage Collections and Recovery
    • Credit Management Operations
    • Debt Collections and Recovery Life Cycle
    • Implications
  • Using Technology to Manage Debt Collection and Recovery
    • Typical Functional Requirements for Collection and Recovery Management Software Systems
    • Debt Collection and Recovery Management Software Vendors
  • Recommendations

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