Gartner Research

Organizations Discontinuing Software Vendor Support Must Still Honor Original License Agreement Restrictions

Published: 19 November 2009

ID: G00172416

Analyst(s): Pat Phelan, Jane B. Disbrow


Organizations that are considering, or have already, discontinued software vendor support and have moved to internal support or third-party support must still be aware of original software agreement's restrictions on usage rights.

Table Of Contents
  • Overview
  • Restrictions on Number of Users
  • Restrictions on Location, Equipment or Serial Number
  • Restrictions on MIPS or Server Size
  • Restrictions on Size of Organization
  • Software Obtained From Escrow Agents
  • Restrictions on Upgrades to New Versions
  • Business Risks With Discontinuing Vendor Support
  • Recommendations

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