Gartner Research

Magic Quadrant for Comprehensive HR BPO

Published: 25 November 2009

ID: G00172244

Analyst(s): Robert H. Brown

Summary

This Magic Quadrant focuses on vendor capabilities in the comprehensive HR business process outsourcing market among 10 providers. Use this Magic Quadrant to help identify and evaluate the right providers to support your company's HR needs.

Table Of Contents
  • Market Overview
  • Comprehensive HR BPO Market Trends
    • HR BPO Market Sees Negative Growth in 2009
    • Disruption of Implementation Leads to Selective Bidding — By Both Buyers and Sellers
    • Some Players Have Exited the Comprehensive HR BPO Market
    • No India-Centric Vendors Among the Top 10 Providers
  • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • Accenture
    • ACS
    • ADP
    • Capita
    • Ceridian
    • Convergys
    • Hewitt
    • IBM
    • Logica
    • NorthgateArinso
  • Ability to Execute
  • Completeness of Vision

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