Gartner Research

Why Different Application Organization Styles Require Different Types of Business Relationship Management

Published: 30 November 2009

ID: G00170634

Analyst(s): Anne Lapkin, Susan Landry


There are three major application organization archetypes: functional silo, internal system integrator and software factory. This research reveals how relationship management varies among the archetypes, and explains how to prepare relationship managers for changes in organizational style.

Table Of Contents
  • Overview
  • Introduction
  • Application Delivery and Support Organization Archetypes and Variants
  • How Relationship Management Varies Among the Three Archetypes
  • How to Prepare Business Relationship Managers for Changes in Organizational Style or Responsibilities
  • What You Need to Know

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.