Gartner Research

IT Key Metrics Data 2010: Glossary of Terms

Published: 14 December 2009

ID: G00172688

Analyst(s): Eric Stegman , Linda Hall, Jamie Guevara


This document contains a comprehensive set definitions used in the 2010 edition of the IT Key Metrics Data publication series. These terms are organized by their respective areas of IT. Applications, Client and Peripherals, Data Network, Help Desk, Information Security, IT Enterprise, Mainframe, Outsource, Unix Server, Voice Network, and Wintel Server.

Table Of Contents
  • IT Enterprise Spending & Staffing terms
  • Applications Development & Support terms
  • Client and Peripherals terms
  • Data Network terms
    • Wide Area Data Network (WAN)
    • Metropolitan Area Network (MAN)
    • Local Area Data Network (LAN)
    • Internet Access Services (IAS)
    • Remote Access Services (RAS)
  • ERP/SAP terms
  • Help Desk terms
  • Information Security terms
  • Mainframe terms
  • Outsource terms
  • Unix Server terms
  • Voice Network terms
    • Wide Area Voice Network (WAV)
    • Voice Premise Technology (VPT)
  • WIntel Server terms
  • Banking & Financial Services
  • Chemicals
  • Construction & Engineering
  • Consumer Products
  • Education
  • Electronics
  • Energy
  • Food & Beverage Processing
  • Government
  • Health Care
  • Hospitality & Travel
  • Information Technology
  • Insurance
  • Manufacturing
  • Media
  • Metal & Natural Resources
  • Pharmaceuticals & Medical Products
  • Professional Services
  • Retail
  • Telecommunications
  • Transportation
  • Utilities

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