Gartner Research

IT Key Metrics Data 2010: Key Applications Measures: ERP/SAP Performance Measures: Multi Year

Published: 14 December 2009

ID: G00172650

Analyst(s): Eric Stegman , Linda Hall , Jamie Guevara

Summary

This analysis contemplates several high-level SAP support measures designed to identify performance and cost ranges as well as overall trends for organizations supporting SAP. Measures presented are often linked to the volume of concurrent SAP users, which Gartner has identified as a key driver of cost and support levels.

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.