Gartner Research

IT Key Metrics Data 2010: Key Applications Measures: ERP/SAP Performance Measures: Multi Year

Published: 14 December 2009

ID: G00172650

Analyst(s): Eric Stegman , Linda Hall, Jamie Guevara


This analysis contemplates several high-level SAP support measures designed to identify performance and cost ranges as well as overall trends for organizations supporting SAP. Measures presented are often linked to the volume of concurrent SAP users, which Gartner has identified as a key driver of cost and support levels.

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