Gartner Research

A Technology Framework for Enterprise Unified Communications

Published: 05 January 2010

ID: G00173410

Analyst(s): Bern Elliot


This framework outlines the broad set of technologies that make up UC. It offers general guidance for those working in UC, and indicates where to find additional Gartner research and analyst coverage in each technology area.

Table Of Contents
  • Overview
  • Introduction
  • Defining UC
  • UCC — Unifying Communications and Collaboration
  • A Framework for Enterprise UC
  • Telephony and Voice
    • Voice Telephony
    • Video Telephony
    • Real-Time Voice With UC
  • Conferencing
    • Audioconferencing
    • Web Conferencing
    • Videoconferencing and Telepresence
    • Integrated or Unified Conferencing
    • Video Content Streaming, Management and Distribution
  • Messaging
    • E-Mail
    • Voice Mail
    • Unified Messaging
    • SMS, MMS and Text Messaging
    • Mobile E-Mail
  • Presence and IM
    • Presence and Rich Presence
    • IM
    • Mobile IM/Presence
  • Clients and Endpoints
    • Desktop Communicator Clients
    • Softphones, SIP Phones and Telephones
    • Wireless Phones, Smartphones and Mobile Devices
  • CEBP
    • Notification Applications
    • Personal Assistant Software Agents
    • Expert Locator Applications
    • CEBP Tools
  • Collaboration and Social Software
  • Other Gartner UC Research Areas
    • UC as a Service
    • UC for SMBs
    • Mobile UC
    • Experimental Communications and Collaboration Environments
    • UC Market Shares, Forecasts and Market Research
  • UC-Related Technology and Research Areas
    • UC Security
    • Contact Centers
    • Directories
    • Network Infrastructure Readiness for VoIP and Video
    • International UC Issues
    • UC Professional Services

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.