Gartner Research

A Technology Framework for Enterprise Unified Communications

Published: 05 January 2010

ID: G00173410

Analyst(s): Bern Elliot

Summary

This framework outlines the broad set of technologies that make up UC. It offers general guidance for those working in UC, and indicates where to find additional Gartner research and analyst coverage in each technology area.

Table Of Contents
  • Overview
  • Introduction
  • Defining UC
  • UCC — Unifying Communications and Collaboration
  • A Framework for Enterprise UC
  • Telephony and Voice
    • Voice Telephony
    • Video Telephony
    • Real-Time Voice With UC
  • Conferencing
    • Audioconferencing
    • Web Conferencing
    • Videoconferencing and Telepresence
    • Integrated or Unified Conferencing
    • Video Content Streaming, Management and Distribution
  • Messaging
    • E-Mail
    • Voice Mail
    • Unified Messaging
    • SMS, MMS and Text Messaging
    • Mobile E-Mail
  • Presence and IM
    • Presence and Rich Presence
    • IM
    • Mobile IM/Presence
  • Clients and Endpoints
    • Desktop Communicator Clients
    • Softphones, SIP Phones and Telephones
    • Wireless Phones, Smartphones and Mobile Devices
  • CEBP
    • Notification Applications
    • Personal Assistant Software Agents
    • Expert Locator Applications
    • CEBP Tools
  • Collaboration and Social Software
  • Other Gartner UC Research Areas
    • UC as a Service
    • UC for SMBs
    • Mobile UC
    • Experimental Communications and Collaboration Environments
    • UC Market Shares, Forecasts and Market Research
  • UC-Related Technology and Research Areas
    • UC Security
    • Contact Centers
    • Directories
    • Network Infrastructure Readiness for VoIP and Video
    • International UC Issues
    • UC Professional Services

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