Gartner Research

Leading in Times of Transition: The 2010 CIO Agenda

Published: 01 January 2010

ID: G00173967

Analyst(s): Mark McDonald , Dave Aron


As the economy recovers, enterprises are turning from cost-cutting efficiency to value-creating productivity and technology’s focus is virtualization, cloud computing and Web 2.0. CIOs, in turn, are transitioning IT from managing resources to managing results.

Table Of Contents
  • Overview


Executive summary

  • CIOs see 2010 as an opportunity to accelerate IT’s transition from a support function to strategic contributor
  • The economy places a premium on productivity
  • Strategic technologies support more collaborative and innovative capabilities
  • CIOs will lead today and reposition IT for the future
  • Creating your own transition: The 2010 CIO Agenda

The economy places a premium on productivity

  • The transition from recession to recovery
  • Business expectations suggest a focus on productivity and capability
  • Productivity and efficiency are similar but not identical
  • Case Study: The Nielsen Company—An operating officer’s view of IT
  • IT budgets define the need for greater productivity
  • Case Study: Cerrejón—Raising productivity with architecture
  • CIOs in the public sector must raise productivity and service levels as demand increases
  • Case Study: Republic of Ireland Department of Agriculture, Fisheries and Food—Gaining productivity and capability through agile process development
  • Case Study: City of Westerville, Ohio—Creating an infrastructure for economic recovery
  • CIOs recognize that IT’s future cannot be a return to the past
  • Case Study: Banco do Brasil—Raising productivity by enhancing capability
  • Leaders are basing the future of IT on business productivity and results

CIO strategic technologies support more collaborative and innovative capabilities

  • Current CIO strategies concentrate on productivity and capability
  • CIOs see their strategies changing over the next three years
  • Case Study: Diageo—Using IT capabilities to help transform the enterprise
  • “Lighter-weight” technologies create asymmetrical sources of capability
  • Case Study: Kelly Services—Moving onto a cloud platform to increase productivity and improve efficiency
  • The “mid-office” creates new opportunities for IT
  • Case Study: Xilinx—Building new capabilities using Web 2.0 models
  • IT’s role determines how it creates capability
  • Case Study: Reliance Communications—Restructuring IT into a business technology and consulting services company
  • CIOs see IT as a contributor to the business, but sustaining this position requires work

CIOs will lead today and reposition IT for the future

  • CIOs must define a new context for IT
  • Case Study: ResMed—The CIO’s role in transforming a high-growth company
  • CIOs have the executive and organizational wherewithal to change IT and the enterprise
  • Case Study: Folksam—Actively managing initiatives for results
  • CIOs must reverse underinvesting their time and attention in building IT skills
  • CIOs are moving toward leaner IT organizations
  • Case Study: Maersk Drilling—Creating value by refocusing IT
  • New measurements will drive IT results
  • CIO leadership defines IT for the business

Creating your own transition: The 2010 CIO Agenda

  • Know where you stand: Determine your current IT capability
  • Assess business requirements for IT capability
  • Deliver your top IT strategies
  • Raise productivity, create capability, lead in the recovery: The Gartner 2010 CIO Research Agenda

Further Reading

  • Gartner Executive Programs reports
  • Core research
  • Books
  • Websites

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