Gartner Research

IT Metrics: IT Spending and Staffing Report, 2010

Published: 22 January 2010

ID: G00173877

Analyst(s): Linda Hall, Kurt Potter, Eric Stegman , Michael Smith, Jamie Guevara


The worldwide information provided in this report was collected throughout 2009 from 1,756 enterprises. Although many IT spending metrics declined in 2009 due to the economic recession, the outlook for 2010 is strong.

Table Of Contents
  • Overview
  • Overview
    • Using This Research
    • Points of Clarification
  • More Detailed Information Is Available in Other Reports: Gartner IT Key Metrics Database (ITKMD)
  • Key Findings
  • Demographics: The Richest Dataset Available
    • Where Does the Data Come From?
    • Arithmetic Problems in Working With Averages: Why You Cannot "Check the Math"
  • IT Spending: Key Metrics and Trends
    • IT Spending as a Percentage of Revenue
    • IT Spending per Enterprise Employee
    • IT Spending as a Percentage of Enterprise Operational Expenses, 2009
    • Comparing Growth in Revenue, Operational Expenses and Operating Profit to IT Spending Growth
    • IT Spending Outlook in 2010: Enterprises Are Still Cautious
    • IT Spending Change Behavior: Return to Growth for Some, but Not All
    • IT Spending as a Percentage of Enterprise Operational Expenses, 2010
    • IT Operational Expenses vs. IT Capital Expenses
    • Strategic IT Spending Categories: Run-the-Business, Grow-the-Business and Transform-the-Business IT Spending
    • Hardware, Software, Personnel and Outsourcing Spending Distribution
    • IT Spending by Technology Tower or IT Domain
  • IT Staffing: Key Metrics and Trends
    • Internal Support
    • Hiring Outside
    • Labor Intensity
  • Conclusions

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