Gartner Research

Top Questions About Business Process Improvement

Published: 29 January 2010

ID: G00174049

Analyst(s): Elise Olding , Janelle Hill , Jim Sinur, Michele Cantara, Bill Rosser


We answer the most frequently asked questions about business process improvement approaches, especially business process management.

Table Of Contents
  • Overview
  • What is BPM, and how does it differ from BPI?
  • Who should be responsible for BPM — business or IT?
  • What critical competencies are needed for BPM?
  • What are the critical success factors for a BPM program?
  • How can BPM be applied to different types of processes?
  • What BPM technologies exist, and which should be used when?
  • What are the most common usage scenarios for BPMS?
  • Is it necessary to do baselining before doing process improvement work?
  • How is BPM different from BPR?
  • What's the relationship between BPM and EA?

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