Gartner Research

Top Questions About Business Process Improvement

Published: 29 January 2010

ID: G00174049

Analyst(s): Elise Olding , Janelle Hill , Jim Sinur , Michele Cantara , Bill Rosser

Summary

We answer the most frequently asked questions about business process improvement approaches, especially business process management.

Table Of Contents
  • Overview
  • What is BPM, and how does it differ from BPI?
  • Who should be responsible for BPM — business or IT?
  • What critical competencies are needed for BPM?
  • What are the critical success factors for a BPM program?
  • How can BPM be applied to different types of processes?
  • What BPM technologies exist, and which should be used when?
  • What are the most common usage scenarios for BPMS?
  • Is it necessary to do baselining before doing process improvement work?
  • How is BPM different from BPR?
  • What's the relationship between BPM and EA?

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.