Gartner Research

The Ten 'How' Factors That Can Affect ERP TCO

Published: 01 February 2010

ID: G00172356

Analyst(s): Denise Ganly


Organizations often want to know which vendor will have a higher total cost of ownership for their applications. While vendor choice has an effect, organizational maturity and characteristics often have a greater impact on TCO.

Table Of Contents
  • Overview
  • Strategy and Architecture
    • Will you deploy single-instance ERP?
    • Will overlapping systems be retired or retained?
    • What is the strategic role of ERP in the organization?
  • Selection
    • Have you identified your organization's fatal flaws?
    • Will you enable application customization, or force business process change?
    • Will there be integration or expansion of the ERP footprint?
    • To what degree have you defined your information requirements?
  • Implementation and Support
    • What mix of internal and external resources will be used throughout the life cycle?
    • Will users accept the new application and its associated process and policy changes?
    • Do you have a project or program mentality?

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