Gartner Research

Q&A: Getting the Most Value From E-Forms

Published: 04 February 2010

ID: G00173839

Analyst(s): Rita E. Knox

Summary

Using e-forms to improve business processes requires understanding the costs, risks, challenges and benefits, particularly the customer interaction benefits. Success with e-forms often entails changing business processes.

Table Of Contents
  • What Business Benefits do Companies Realize From E-Forms?
  • How Much Does an E-Form Project Cost?
  • What Risks Must we Address in an E-Forms Project?
  • What are the Challenges of Implementing Content Analytics With E-Forms?
  • What do Insurance and Financial Service Companies Use E-Forms For?

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