Gartner Research

How to Avoid Expensive SaaS Contracts

Published: 09 February 2010

ID: G00174179

Analyst(s): Robert P. Desisto


Customers can take some simple steps to avoid unnecessary increases in the costs of their software-as-a-service contracts.

Table Of Contents
  • Overview
  • 1. Include Critical Rights in Confidentiality Agreements
  • 2. Don't Wait Until the Last Minute to Negotiate Contract Renewals
  • 3. Investigate SaaS Provider Alternatives Prior to Renewal Discussions
  • 4. Don't Accept Long-Term Commitments Early in Contract Negotiations
  • 5. Beware of ELAs
  • 6. Continuously Monitor Service Utilization

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