Gartner Research

Best Practices for Remote Access to Production Applications by Vendor Engineers

Published: 22 February 2010

ID: G00174184

Analyst(s): Ant Allan

Summary

Vendor engineers will inevitably need access to the production systems they support, even though this raises a number of significant risks. Appropriate controls, such as those outlined in these best practices, must be in place to make access as safe as possible.

Table Of Contents
  • Overview
  • Setting Up a Separate Environment for Application Support
  • Best Practices
    • 1. Address the Issues in Vendors' Contracts
    • 2. Ensure Individual Accountability
    • 3. Use Risk-Appropriate Authentication
    • 4. Engineers' Access on the Network Must Be Limited to the Supported Applications and Host Systems
    • 5. Engineers Must Not Be Given Permanent, Full Superuser Privileges on Host Systems
    • 6. All Engineer Activity Must Be Logged and Reconciled Against Expectations

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