Published: 01 February 2010
Rooted in Japanese manufacturing, Lean is a systematic approach to eliminating waste and adding customer value. CIOs are using Focused Lean for short-term IT improvements, Transformational Lean for lasting efficiency and ever-higher performance.
Lean fits service organizations (like IT)
Implement Focused Lean for short-term business value and to prove that Lean works
Undertake Transformational Lean for a resilient organization and sustained benefits
Appendix 1: Summary of selected Lean tools and techniques
Appendix 2: Lean abbreviations and terminology
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