Gartner Research

How to Develop an RFP for Unified Communications

Published: 24 March 2010

ID: G00174413

Analyst(s): Jay Lassman

Summary

Organizations considering the implementation of unified communications should create a comprehensive RFP with specific business and technical requirements that demand formal responses from prospective suppliers. We provide RFP guidelines/template to help you save time in the procurement process.

Table Of Contents
  • Overview

Analysis

  • Introduction
  • Developing the Document
    • Understanding the Goals
    • Baseline Requirements
  • Surveying the Marketplace
  • Preparing the RFP Document
  • RFP Instructions
    • Executive Summary
    • Business Objectives
    • Overview of Present Communications Environment
    • Objectives/Scope of Work
    • Liability and Reserved Rights
    • Instructions to Vendors (i.e., Prospective Suppliers)
    • General Procedures
    • RFP Response Terminology
    • Preparation of Proposals
  • Voice Requirements
    • Voice UC Integration
    • System and User Features for Voice
    • System Features for Converged Networking
    • Telephones, Softphones and Features
    • Mobile Communications
    • Network Assessment and QoS Requirements
  • Voice Mail With Unified Messaging Requirements
    • Mobile Communications
  • E-Mail Messaging Requirements
    • Mobile Communications
  • Presence and IM Requirements
    • Enterprise Presence
    • Peer-to-Peer IP Communications
    • Mobile Communications
  • Audio, Video and Web-Based Conferencing
    • Mobile Communications
  • Desktop Clients
  • Communications-Enabled Business Processes (CEBPs)
  • System Redundancy, Reliability and Survivability
  • Standards
  • System Networking
  • System Security
  • System Management
  • Vendor Design Summary
    • Solution Architecture
    • Network Diagrams
  • Physical Requirements
  • Environmental Requirements
  • Power Requirements
  • Warranty, Maintenance and Training
    • Warranty
    • Maintenance
    • Training
  • Emergency Response
  • Implementation
  • System Pricing and Licensing
    • Incremental Costs
    • Finance
  • Vendor Qualifications
    • Company History
    • Responsibility for Proposed System Implementation
    • Vendor Support and Structure
  • Appendix A: Voice Features
  • Appendix B: Voice Mail Features

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