Gartner Research

The Gartner Business Value Model: A Framework for Measuring Business Performance

Published: 26 March 2010

ID: G00175097

Analyst(s): Michael Smith


The Business Value Model is designed to address IT-to-business alignment, initiative prioritization and communication of IT's value contribution to the business. The Business Value Model supports the Balanced Scorecard, Six Sigma, Economic Value Added, agility and other methodologies.

Table Of Contents
  • Overview
  • Introduction
  • The Business Value Model Overview
  • Target Audience
  • Positioning the Business Value Model
  • Guiding Principles for Metric Selection
  • Applications of the Business Value Model
  • Implement the Business Value Model at a P&L Level
  • A Word of Caution
  • High-Level Business Aspects
  • Aggregate Measures
  • Prime Metrics
    • Business Aspect: Demand Management
    • Business Aspect: Supply Management
    • Business Aspect: Support Services
  • Industry-Specific Extensions
    • Business Aspect: Demand Management
    • Business Aspect: Supply Management
  • Appendix A: Frequently Asked Questions
  • Appendix B: Sigma Table for Defects per Million

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