Gartner Research

Can the QMS Market Spin the Wheels on a Quality Management Hub?

Published: 15 December 2008

ID: G00181518

Analyst(s): Simon Jacobson

Summary

Quality has emerged as a differentiator for manufacturing organizations, but enterprise quality management is still an elusive goal. Centralizing product and procedural quality management, from design to manufacturing, through customer service is a significant undertaking. Technology must support this business strategy, but for most enterprises, it's currently lacking. The quality management hub--the binding entity that drives full quality realization and continuous improvement across all necessary functions--must be delivered. Quality management system (QMS) providers are poised to do so, but they're being challenged by ERP, MES, and PLM vendors. This research examines the state of the QMS market and what these providers need to do to capitalize on the hub opportunity.

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