Gartner Research

The Human Resources Outsourcing Industry Landscape: Less Complexity Drives Renewed Growth

Published: 22 December 2008

ID: G00181714

Analyst(s): Phil Fersht


The human resources outsourcing (HRO) industry has struggled to live up to expectations in recent years, with many buyers grappling with poorly integrated service delivery, overly complex operational issues, and a lack of common HR standards and technology platforms. However, new AMR Research findings show this market has rebounded significantly as a direct result of HRO engagements being less complex, the bundling of HR technology and processes, the increased maturity of global outsourcing providers, and the rapid deployment of offshore HR delivery models.

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