Gartner Research

JCPenney's New IT Plans Hope To Remedy Cross-Channel Shortcomings

Published: 29 April 2009

ID: G00180256

Analyst(s): Janet Sherlock

Summary

JCPenney recently raised its quarterly outlook while revealing its latest strategic plans, including a renewed emphasis on IT. The company plans to push more basic IT services to third-party outsourcing firms, such as Tata Consultancy Services (TCS), and will manage more strategic growth initiatives internally in its "digital center of excellence."

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