Gartner Research

SaaS and BPO Providers Should Work Together To Create Business Utility Services

Published: 27 April 2009

ID: G00180486

Analyst(s): Dana Stiffler , Phil Fersht, Dennis Gaughan


Software as a service (SaaS) creates a business utility service that is revolutionizing the software and outsourcing industries. At the same time, AMR Research has seen strong uptake in the adoption of business process outsourcing (BPO) services, which often suffer from the lack of low-cost application delivery and common business processes and standards. Is software as a service the answer to solving the issues with business process outsourcing? The following article discusses how BPO and SaaS delivery models can come together to deliver a real low-cost business utility.

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