Gartner Research

Safari Books Online Shows Glimmer of a Knowledge Management Future

Published: 29 September 2009

ID: G00180621

Analyst(s): Jim Murphy

Summary

Recent discussions with Safari BooksOnline customers show that a comprehensive knowledge management (KM) strategy must incorporate more than infrastructure, software, process, and content management--it must include content itself. Customer experience points to a KM future that spans across on-premises and cloud-based content services and communities.

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