Gartner Research

The Captive Center Versus Outsourcing Scenario: Which Is Right for Your Company?

Published: 16 April 2008

ID: G00181117

Analyst(s): Phil Fersht , Dana Stiffler

Summary

During the first wave of shared services adoption, centers were located onshore, but the second wave is moving them further east and south. Commonly known as captives, centers in India, the Philippines, China, Central and Eastern Europe, and Latin America have been the most commonly adopted locations for Global 2000 organizations. But is captive shared services the optimal offshoring strategy?

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client