Gartner Research

The Captive Center Versus Outsourcing Scenario: Which Is Right for Your Company?

Published: 16 April 2008

ID: G00181117

Analyst(s): Phil Fersht, Dana Stiffler


During the first wave of shared services adoption, centers were located onshore, but the second wave is moving them further east and south. Commonly known as captives, centers in India, the Philippines, China, Central and Eastern Europe, and Latin America have been the most commonly adopted locations for Global 2000 organizations. But is captive shared services the optimal offshoring strategy?

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