Gartner Research

Aculocity: Promising Warranty Analytics Needs More Time To Settle Out

Published: 04 October 2008

ID: G00181123

Analyst(s): Simon Jacobson , William McNeill

Summary

Aculocity wants to make a name for itself in the warranty market by capitalizing on nontraditional warranty analysis methods. The company feels the current ratio-based methods of measuring warranty problems are inherently flawed. Instead of using common industry metrics such as percent of sales or defects per thousand, Aculocity has developed a set of proprietary logarithmic algorithms for trend discovery of manufacturing and engineering defects.

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