Gartner Research

Real Benefits from Retail Task Management Software: B&Q and Sears Case Studies

Published: 28 July 2005

ID: G00183665

Analyst(s): Robert Garf


The priority that retailers have placed on improving consistency in store execution has fueled investment in task management software technology that helps bridge the communication and process gap between corporate home-office directives and store-level execution. Thought-leading retailers, such as B&Q and Sears, now ensure consistent store-level execution, have more efficient store operations, and are seeing more operational benefits from their investments in task management software.

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