Gartner Research

Witness Acquires Blue Pumpkin: Contact Centers Get a WFM Boost

Published: 06 January 2005

ID: G00184001

Analyst(s): Laura Preslan, Judy Sweeney, Robert Garf

Summary

Witness Systems, a maker of quality monitoring and performance optimization systems, is buying Blue PumpkinSoftware, a leader in contact center Workforce Management (WFM) applications. The deal is expected to close in 1Q05.

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