Gartner Research

Self-Checkout in Retail--The 'Aha!' Moment Arrives

Published: 24 November 2003

ID: G00186349

Analyst(s): Paula Rosenblum, Scott Langdoc

Summary

Last April we expressed reservations about the efficacy of the self-checkout systems rapidly being adopted by retailers. However, two recent events--IBM's acquisition of self-checkout partner PSI and Home Depot's self-checkout cheerleading during its third-quarter earnings announcement--put a clear exclamation point on self-checkout as a viable and critical consumer selling technology platform.

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