Gartner Research

AmEx: Credit Cards, Travel, and ERP

Published: 19 November 2004

ID: G00184747

Analyst(s): Bruce Richardson

Summary

More than a year since American Express and SAP signed a deal together, the questions remains: What is American Express doing in the ERP business? It turns out that the company had been working with SMB specialists like Best Software, Epicor, and Microsoft prior to the SAP deal. In September 2001, the company began developing specific initiatives for the SMB market. This led to a subsequent decision to align itself with a larger ERP vendor looking to go down market. Here are some of the highlights of what the company is up to.

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