Gartner Research

Benefits of Service Lifecycle Management

Published: 27 September 2006

ID: G00183303

Analyst(s): Eric Karofsky

Summary

Companies are benefiting from service lifecycle management (SLM). Over the past few months, we conducted in-depth interviews with over 30 end-user companies across industries to understand the concerns that lead them to purchase software to manage their service groups. Here is a sampling of the key benefits of changing business processes and purchasing new software.

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