Gartner Research

Geac ERP (JBA) Restructures Following Customer Consultations

Published: 20 March 2001

ID: G00189019

Analyst(s): Nigel Montgomery

Summary

Geac ERP, the System21 group within Geac, has started a complete restructuring program to address the challenging economic conditions it has suffered since JBA's acquisition. Prior to the restructuring, Geac spent the last year purging the product of bugs and investing in new support structures. It then consulted with many of its 1,200 European customers--800 of which are in the United Kingdom--to gain measure on the level of support for the product. This proved more positive than expected, but it highlighted a shift towards adoption of e-business among the base, of which 60% has the manufacturing modules, most have distribution, and all have financial modules. AS/400-based customers, well known for being extremely loyal to the platform, said the System21 product satisfied core requirements and that most were not swayed by the hype in the marketplace concerning new technologies. The survey also highlighted Geac's lack of success with its Active Enterprise initiative, but customers are now entering an e-business adoption phase, requiring assistance with developing new business models and strategies.

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