Gartner Research

Vendor Standardization for E-Commerce Infrastructure: Vision or Reality?

Published: 01 January 2002

ID: G00187904

Analyst(s): Dennis Gaughan, Colleen Niven, Eric Austvold, Catherine Quirk, Peter Urban

Summary

The Bottom Line: Standardizing on a single vendor for all of your e-commerce infrastructure needs, although desired by organizations, is not viable todayWhile some vendors claim to provide all of the pieces needed to support e-commerce, there are roadblocks users will encounter in trying to standardize on a single vendor for all of their e-commerce infrastructure requirements.Althoughvendors have begun to unify their e-commerce product strategies, the fulfillment of the Enterprise Commerce Management (ECM) seven technology pillars is still 12 to 18 months away.Alower overall Total Cost of Ownership (TCO), a key factor when evaluating a single vendor alternative, has yet to be proven on a widespread basis.An e-commerce infrastructure plan should be based on standardization and interoperability. Today, most organizations have opted for a multivendor e-commerce infrastructure application. There are significant challenges, such as integration and centralized support, that need to be worked out before the single vendor approach to supporting e-commerce is viable.

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