Published: 01 January 2002
Analyst(s): Dennis Gaughan, Colleen Niven, Eric Austvold, Catherine Quirk, Peter Urban
The Bottom Line: Standardizing on a single vendor for all of your e-commerce infrastructure needs, although desired by organizations, is not viable todayWhile some vendors claim to provide all of the pieces needed to support e-commerce, there are roadblocks users will encounter in trying to standardize on a single vendor for all of their e-commerce infrastructure requirements.Althoughvendors have begun to unify their e-commerce product strategies, the fulfillment of the Enterprise Commerce Management (ECM) seven technology pillars is still 12 to 18 months away.Alower overall Total Cost of Ownership (TCO), a key factor when evaluating a single vendor alternative, has yet to be proven on a widespread basis.An e-commerce infrastructure plan should be based on standardization and interoperability. Today, most organizations have opted for a multivendor e-commerce infrastructure application. There are significant challenges, such as integration and centralized support, that need to be worked out before the single vendor approach to supporting e-commerce is viable.
©2020 Gartner, Inc. and/or its affiliates.
All rights reserved.
Gartner is a registered trademark of Gartner, Inc. and its affiliates.
This publication may not be reproduced or distributed in any form without Gartner’s prior written permission.
It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact.
While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information.
Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such.
Your access and use of this publication are governed by Gartner’s Usage Policy.
Gartner prides itself on its reputation for independence and objectivity.
Its research is produced independently by its research organization without input or influence from any third party.
For further information, see
Guiding Principles on Independence and Objectivity.