Gartner Research

The Emerging Market for Professional Services Automation Software

Published: 01 June 2000

ID: G00190909

Analyst(s): Amy Genovese, John Hagerty


The Professional Services Automation (PSA) software market is still in its infancy. What started out as applications to better manage customers' projects and intelligently allocate staff has quickly become an important e-business foundation for coordinating a full range of business activities amongst an increasingly virtual team. But many service organizations must learn to walk before they run.

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