Gartner Research

AMR Outlook: The Future is in the E-Mail

Published: 26 July 2000

ID: G00191337

Analyst(s): Bob Parker


We are only beginning to feel the impact of e-business applications on the enterprise. The highly automated workflows, which move across employees and companies, will eliminate the need for screen set and session model of client servers. Instead a need to communicate information and process an action in one interaction will be required. The popular notion has been that the browser, especially with the development of XML, would be ubiquitous interface of choice.

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