Published: 20 November 2000
Analyst(s): Bob Ferrari
Within the Capital Equipment, Electronics, Telecommunications, and Service-oriented industries, a responsive and integrated service parts planning process is a fundamental consideration for overall Supply Chain Management (SCM). Service parts planning has historically been a sleepy market, but lately it has seen a resurgence of customer interest. With overall business emphasizing the customer more, as well as a focus on the interaction and retention of customers, the challenge of effective service parts planning becomes critical to all sizes of companies. Today, not only do the large companies have application choices for supply chain and service parts planning, but midsize companies also have a menu of vendors from which to chose.
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