Gartner Research

Introducing Gartner's Vendor Management Framework: Designed to Improve Control, Reduce Risk and Drive More Value From Your Vendors

Published: 16 April 2010

ID: G00174467

Analyst(s): Helen Huntley


Gartner's Framework for IT Vendor Management describes the activities and disciplines for implementing and operating IT vendor management for product and service vendors. Use this framework as a starting point to implement and/or improve IT vendor management and drive more value from your vendors.

Table Of Contents
  • Overview


  • Value of Vendor Management
  • IT Vendor Management Framework
  • Develop and Operate Program
    • Establish Vendor Management Goals and Structure
    • Develop an Organizational Model
    • Establish Competencies and Roles
    • Measure and Report the Value of Vendor Management
    • Enterprise Governance and Communications
  • Acquire and Divest Vendors
    • Evaluate and Select Vendors
    • Negotiate and Contract With Vendors
    • Onboard Vendors
    • Manage Vendor Transitions
    • Vendor Disposition
  • Monitor and Improve Vendor Value
    • Classify and Optimize Vendor Portfolio
    • Manage Contracts
    • Manage Performance
    • Manage Relationships
    • Link Demand Management
  • Mitigate Vendor Risks
    • Assess and Manage Financial Risk
    • Assess and Manage Operational Risk
    • Assess and Mitigate Compliance Risk
    • Assess and Manage Strategy Risk
    • Assess and Manage Geography Risk

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