Gartner Research

Creating a Corporate SaaS and Governance Policy

Published: 14 June 2010

ID: G00201099

Analyst(s): Frances Karamouzis , Robert P. Desisto, William McNeill


This research lays out a framework for companies to develop a corporate software-as-a-service implementation and governance policy to ensure consistency of SaaS deployments across the organization.

Table Of Contents
  • Overview
  • Preacquisition Phase (Before Signing the SaaS Contract)
    • Introduction to SaaS
    • Develop the Upsides and Downsides of SaaS
    • Articulate SaaS Strategic Direction
    • Build a Business Case
    • Defining the Organizational Relationship Model and Responsibilities
    • Create a SaaS Application-Neutral RFP
  • Managing SaaS Contracts
  • Data Ownership and Management
  • Integration and Interoperability Within the Enterprise
  • SLA Standards
    • End-to-End Service Availability
  • Security
  • Disaster Recovery Processes
  • Exit Plan

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