Gartner Research

Case Study: Moving Wireless E-Mail Users From BlackBerry and Windows Mobile to the iPhone

Published: 16 June 2010

ID: G00172194

Analyst(s): Robin Simpson


A toll road builder and operator we have labeled "RoadCo" moved one-third of its wireless e-mail users from BlackBerry and Windows Mobile to the iPhone, claiming a happier staff, reduced costs and lower support loads.

Table Of Contents
  • Overview
  • Introduction
  • The Challenge
  • Approach
  • Results
    • End-User Satisfaction
    • IT Time Spent for Initial Device Setup
    • Support and Training
    • Performance
    • Reliability
    • Device Hangs
    • Usability Issues
    • Security
  • Critical Success Factors
  • Lessons Learned
    • Things to Look Out For

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