Gartner Research

Research Roundup: 2010 Service Desk Best Practices Guide

Published: 18 June 2010

ID: G00201375

Analyst(s): David Coyle, Bill Malik


If you face service desk challenges, this research can help. We bring together our top six areas of current and enduring research on the IT service desk.

Table Of Contents
  • Integration Points
  • Organizational Issues and Role Demands
  • Metrics and Reporting
  • Market and Vendor Guidance
  • Case Studies
  • Bottom Line

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