Gartner Research

Use IT Organization Staffing Ratios to Plan and Validate Organizational Changes

Published: 18 June 2010

ID: G00201498

Analyst(s): John Mahoney, John P. Roberts


Cost pressures and changing business structures are forcing many CIOs to restructure and downsize, or even deliver agility and growth, fast. They need clear principles for setting the number of management layers and the span of management control in the IT organization.

Table Of Contents
  • Overview
  • Overall Approach
  • Why Cutting Management Layers and Adjusting Spans of Control Are Important Problems Even in Good Times
  • Identifying and Justifying Management Levels
  • Factors That Determine the Scale and Weight of a Role
  • Job Design Factors
  • Recommendations

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