Gartner Research

The Role of the Multisourcing Service Integrator in Delivering End-to-End Outsourced Services

Published: 21 June 2010

ID: G00200898

Analyst(s): Jim Longwood


When outsourcing a wide range of services to multiple providers, CIOs need to understand the importance of the role of a multisourcing service integrator, as well as who to engage to create seamless end-to-end service delivery.

Table Of Contents
  • Overview
  • Context
  • Analysis
    • What Is the Role of the MSI?
    • Why Is the MSI Role Important?
    • How Should the MSI Role Be Executed?
    • What Are the Future Scenarios for and the Impact of the MSI Role?
  • Key Facts

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.