Gartner Research

Magic Quadrant for Communications Outsourcing and Professional Services, North America

Published: 30 June 2010

ID: G00175375

Analyst(s): Eric Goodness

Summary

This Magic Quadrant examines 16 vendors of IT services for business communications systems in North America. Use it to find the right providers for your needs as they relate to communications-centric managed service and outsourcing relationships, or project-based professional services engagements.

Table Of Contents
  • Market Overview
    • Competitive Landscape
    • Key Challenges to Success in Communications Outsourcing and Managed Services
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Vendors Added
    • Vendors Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • Accenture
    • AT&T
    • Avaya
    • Bell Canada
    • Black Box Network Services
    • BT Global Services
    • CDW
    • Cisco
    • CSC
    • HP
    • IBM Global Technology Services
    • Insight Networking
    • Presidio
    • Qwest
    • Siemens Enterprise Communications
    • Verizon Business

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.