Gartner Information Technology Research

Gartner Magic Quadrant for Communications Outsourcing and Professional Services, North America


This Magic Quadrant examines 16 vendors of IT services for business communications systems in North America. Use it to find the right providers for your needs as they relate to communications-centric managed service and outsourcing relationships, or project-based professional services engagements.

Published: 30 June 2010

ID: G00175375

Analyst(s): Eric Goodness

Table Of Contents
  • Market Overview
    • Competitive Landscape
    • Key Challenges to Success in Communications Outsourcing and Managed Services
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Vendors Added
    • Vendors Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • Accenture
    • AT&T
    • Avaya
    • Bell Canada
    • Black Box Network Services
    • BT Global Services
    • CDW
    • Cisco
    • CSC
    • HP
    • IBM Global Technology Services
    • Insight Networking
    • Presidio
    • Qwest
    • Siemens Enterprise Communications
    • Verizon Business

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