Gartner Research

The Value Chain Consulting and Outsourcing Decision Framework

Published: 08 July 2010

ID: G00201592

Analyst(s): Michael Dominy


Companies must map their process performances within a value chain matrix and navigate a decision tree to determine what type of service provider -- consultant, system integrator or business process outsourcing firm -- they need to seek for help.

Table Of Contents
  • Overview
  • Executive Summary
  • Framework
  • Step 1: Define Your Value Chain Processes and Baseline Your Performance
  • Step 2: Map Your Processes on the Value Chain Improvement and Outsourcing Matrix
  • Step 3: Navigate the Value Chain Service Provider Decision Tree
  • The Decision Process

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